Magic Voice family · Magic Receptionist
AI receptionist for medspas. Picks up on the first ring, takes the info, captures the booking, sends an SMS confirmation, and emails the owner — 24/7.
White-label ready. Multi-tenant. Multi-vertical. Built on the Magic Voice stack.
Live · AI Receptionist Demo
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/medspa
We know what medspa callers ask: pricing, who performs the treatment, package vs membership, financing, free consult availability. We capture treatment interest and a generic medical-history flag (the deeper intake stays in person), capture the requested consultation or treatment slot for your front desk to confirm, and run member pre-screen against your roster.
We do not claim HIPAA compliance out of the box. The BAA + your acceptable-use scope is the compliance boundary when PHI is in scope. PHI examples are intentionally absent from this page.
Five ways service businesses use Magic Receptionist
Pick the deployment that fits your business. We provision the forwarding rules, the AI script, and the after-call email — usually within a single business day.
Rollover when busy
$450 average estimate per recovered call. ~3 missed calls/day = $40K/year leaking.
Your existing line keeps its main role. When all desk staff are on calls, the carrier rolls overflow to the AI receptionist instead of voicemail. Caller gets a real intake; you get a booked job by morning.
Read the implementation guide →After-hours only
33% of body-shop call volume hits after 5pm. Most goes to voicemail. Most never calls back.
Set the AI to answer only after hours. Mornings start with a stack of qualified intakes — vehicle, damage, drivability, carrier — instead of a voicemail box you have to triage.
Read the implementation guide →Weekend coverage
Weekend collisions are the #1 trigger for new estimates Monday morning. Beat the competition by responding Saturday.
Weekend-only forwarding. Customers who get hit Saturday morning don't have to wait until Monday for the first response. The AI books the estimate, requests the photos, and pings the on-call estimator.
Read the implementation guide →Lead-gen ad campaigns
Standard click-to-call pages convert ~2-4%. With AI on the line, qualified-call-to-booking conversion jumps to 30-60%.
Every paid campaign gets its own forwarding number. The AI knows the campaign source, the offer, and the qualification questions. Every call ends with a structured email to your team — caller name, phone, qualification answers, and the campaign source attribution — so you can paste into your CRM. Direct CRM webhook export is on the public roadmap.
Read the implementation guide →Before-hours + after-hours
Customers calling before/after hours get a real conversation instead of a closed greeting. Same shift count; no expanded coverage.
The AI fills the gap on either side of your normal hours. Your existing staff handle the busy part of the day; the AI keeps the phones warm before opening and after close.
Read the implementation guide →Not sure which fits? — it'll ask about your call volume, your current handling, and recommend the right pilot.
How it works
Auto body, dental, legal, medical — each vertical ships with a script tuned to your callers.
Forward your existing number — or get a fresh one. We answer every ring, business hours or not.
Booking requests land in your team email with the caller's details, SMS confirmations go out to the caller, and the owner gets pinged on every call.
The math
Your phone rings. Nobody picks up. The caller hangs up, dials the next shop on Google, and books with them. Drag the dials and watch the number you're losing every year.
Math assumes 20% of missed callers would have booked. Adjust to your shop and the number still stings.
Annual revenue you're leaving on the table
$0
That's $0/month. Or about $0/week.
Stop the leak — see pricingNumbers are estimates based on the inputs above. Your actual leak depends on close rate + ticket mix + how fast competitors pick up.
Live wire
Anonymized snippets from across the network. Names changed. Outcomes real.
Sample transcripts. Names + locations are illustrative. Real network transcripts require tenant opt-in and full PII redaction.
Before · After
What happens after-hours when nobody's at the desk — with and without Magic Receptionist.
Tuesday evening at a service business (fictional).
Result: $850 booking lost. Customer gone for good.
Tuesday evening at a service business (fictional).
Result: $850 booking booked. Owner notified. Customer wow'd.
Pricing
Predictable monthly pricing. Each plan is one location, one AI agent — add another agent for ads, after-hours, or social channels. Fair use applies.
Agency or multi-shop operator? See the partner program — commission referral or wholesale per location.
Single-location AI receptionist. Answers, books, sends SMS confirmations.
500 min included · $0.45/min overage
300–1,100 min/mo (~10–35 calls/day)
Single location with after-hours coverage + busy-hour overflow.
1100 min included · $0.45/min overage
1,100–2,500 min/mo (~35–80 calls/day)
Annual
Annual prepay discount available
Ask about annual prepay terms during onboarding.
Fair use: Plans assume normal small-business call patterns. Sustained traffic above 3× the included minutes triggers a courtesy review and a tier upgrade conversation, not an immediate cutoff. We never throttle without telling you first. Read the full Acceptable Use Policy.
What medspa owners ask
Pricing fits on a card; the rest doesn't. Real questions, real answers — the kind you'd ask another medspa owner who already runs this.
A traditional answering service takes a message — a person writes down "botox question" and the callback number, and emails the front desk. You still call back, still re-ask the consultation history, still re-book. Magic Receptionist actually qualifies and captures the booking on the call. The AI runs your tuned intake script: treatment interest, prior consultation status, package preference, a generic medical-history flag (not full intake — that's done in person), and membership status. Consultation + routine treatment requests are captured with the right provider tier and time block noted. Members get priority slots automatically. By the time the front desk sees it, the booking is structured, the right provider is matched, and the patient already has an SMS confirmation. PHI-heavy intake stays in the office; the AI captures only what's appropriate for an unverified phone caller.
Promotion days are where front desks break — and where medspas commonly lose meaningful inbound share to competitors. Magic Receptionist answers every line in parallel: no hold queue, no busy signal, no voicemail overflow. Each caller gets first-ring pickup and the same intake flow. New consultation requests are captured with the right provider tier (NP, RN, MD per your staffing model). Existing members get priority routing per the rules you configured. Membership upgrade questions get answered against your tier list configured during onboarding. Any caller who hits the urgent-medical-issue trigger words you defined (severe pain, allergic reaction, post-procedure complication) pages your clinical team for immediate callback. The front desk starts the next morning with a structured pipeline instead of a voicemail box.
The intake script is constrained to scheduling and qualification questions. Treatment menu, package pricing, and membership tiers are all loaded during onboarding from whatever your medspa publishes. "How much is a single unit?" gets your published per-unit rate. "Will this work for my problem?" gets a hard-coded response: "That's exactly the kind of question a consultation answers — let me get you scheduled with the right provider." The AI does not interpret medical history, does not recommend specific products, and does not commit to results. The BAA boundary protects PHI when it's in scope; the no-medical-advice boundary protects everyone all the time. Your shop reviews the script before launch and can tighten any boundary further.
We open every call with a clear disclosure: "This is the AI assistant for {medspa name}, how can I help?" The voice is warm and conversational — not flat-IVR. The intake script is empathy-trained for first-time callers asking about aesthetic treatments, who often feel hesitation or self-consciousness. Pace slows on sensitive questions, the assistant skips intrusive medical questions for the consultation rather than the phone call, and the booking flow keeps the patient in control of whether they want a virtual or in-person consult. Patients consistently rate first-ring AI pickup higher than voicemail when they finally worked up the nerve to call. The alternative isn't a perfect front-desk human at peak hours — it's an unanswered phone and a bounced lead.
Both stay. You don't change carriers, don't change main numbers, don't migrate your PMS, don't touch your charting workflow. Magic Receptionist sits as an overflow + after-hours + lunch layer: a simple call-forward rule routes unanswered and after-hours calls to your dedicated Magic Receptionist line. Calls your front desk answers during the day stay with your front desk. Booking requests land in your team email; live PMS calendar sync is on the public roadmap; member sync is via CSV import during onboarding. We can switch the routing model during onboarding without touching anything in the treatment rooms.
FAQ
The 8 questions we hear most. Pricing, setup, BAA scope, financing, security — all answered up front.
Magic Receptionist is an AI receptionist for medspas. It answers calls 24/7, captures treatment interest, prior-consultation status, package preference, and a generic medical-history flag, captures consultation + treatment requests, runs membership pre-screen against your member list, and pings the front desk on every booking. You keep your existing number.
Plans start at $297/mo (Starter — 1 location, 500 minutes, $0.45/min overage). Growth is $597/mo (1 location with after-hours coverage, 1,100 minutes, $0.45/min overage). Add an extra agent on the same location for $49/mo. Reseller is custom for multi-location medspa groups and franchise operators. There is no free tier with metered cost — only paid plans plus per-minute overage and a fair-use policy.
Setup is human-mediated. After you submit the form, our team confirms your setup, provisions your tenant, configures your treatment menu, package pricing, membership tiers, consultation policy, and provider routing, signs the BAA if PHI flows, runs two test calls, and switches on overflow. The BAA + scope review adds time when PHI is in scope; we don't promise a specific go-live SLA in MVP — we work with you on timing.
Medspa intake straddles aesthetic-only and medical territory. We offer HIPAA-aware intake with a separate BAA + opt-in flow for medspas that handle PHI (medical histories, allergies, medication reconciliation). The BAA is signed before any PHI flows. We do not claim HIPAA compliance out of the box — the BAA + your acceptable-use scope is the compliance boundary. Aesthetic-only intake without medical history can run without the BAA.
Whoever your shop already employs. During onboarding you load your provider mix (NP, RN, MD, PA, esthetician) and which treatments each tier performs. When a caller asks who performs a specific treatment, the AI gives the honest answer based on your real staffing — not a generic "medical professional" answer. The AI never overstates credentials and never assigns a specific provider without confirming staffing.
Within the boundaries you set during onboarding. We load whatever financing programs you've actually set up (your specific lender partners and their terms) and your published payment-plan policy. The AI follows your published terms exactly and never improvises a financing pitch. Free consultations and package pricing follow whatever your shop already advertises.
No long-term contract. Plans are month-to-month. Cancel anytime — your call data stays exportable for 30 days after cancellation. Annual plans get 2 months free if you prefer to lock in pricing. There are no setup fees on Starter or Pro. The BAA is a separate signed agreement that survives contract termination per HIPAA retention requirements (when in scope).
Yes. Call audio is processed through encrypted streams and stored encrypted at rest in Cloudflare R2. Transcripts are tenant-isolated in our D1 database with row-level access controls. PII fields (phone numbers, dates of birth, identifiers) are redacted from analytics aggregations. Sign-in to /admin uses WorkOS AuthKit. When PHI is in scope, the BAA defines retention windows and breach-notification timing.