Rollover when your front desk is busy

Why this works

Body-shop call studies show 8-15% of inbound calls hit during a busy moment when no human can pick up. Voicemail recovers maybe 5% of those callers. A live AI intake recovers 60-80% — because the caller doesn't have to make a second decision (call back later) before the conversation happens.

How it's wired

1. You give us your existing main number and your carrier (Verizon, AT&T, T-Mobile, Spectrum, etc.).
2. We provision a Magic Receptionist forwarding target for your tenant.
3. You enable conditional call-forwarding on your line — typically *71 or *72 + the forwarding number depending on carrier.
4. The carrier sends overflow calls (busy + no-answer) to our number.
5. The AI handles intake; the transcript and summary email arrive on every call (default-on flag email_call_results).

Validation

1. Make a test call from a personal cell while the desk line is occupied. Confirm the AI picks up.
2. Verify the email lands in your inbox within 60 seconds of hangup.
3. Check /admin/calls — the call should appear with class unknown and action ai_receptionist.

Common adjustments

• Known callers: Add your top 20 repeat customers to /admin/known-callers so they bypass the AI and route directly to a human extension.
• Ring count: Most carriers default to forward after 3 rings. Bump to 4-5 if your desk needs more pickup time.
• Insurance desks: Add adjuster lines to known-callers with class insurance_desk so they always route to a human.

When to escalate

If overflow ratio climbs above ~25% of total inbound, you're not handling busy — you're undersized. We'll flag it in your monthly review and recommend a Growth-tier upgrade or a second human seat.