Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs the acceptable use of Magic Receptionist (the "Service") provided by Aura Media Studios LLC ("Aura Media Studios," "we," or "us"). This AUP is incorporated into and made a part of our Terms of Service by reference. Capitalized terms not defined here have the meanings given in the Terms of Service.

By using the Service, you ("Customer," "you") agree to comply with this AUP. Violation of this AUP constitutes a material breach of the Terms of Service and may result in suspension or termination of your account as described in Section 6.

1. AI Disclosure Obligation

1.1 Mandatory caller disclosure. The Service uses artificial intelligence to conduct voice conversations with Callers. Customer MUST inform Callers that they are interacting with an artificial intelligence system, not a human being. This disclosure is a condition of using the Service.

1.2 How to disclose. Customer must configure the Service's greeting prompt or initial call handling to include a clear disclosure that the Caller is speaking to an AI assistant. Acceptable disclosures include, but are not limited to: "You're speaking with an AI assistant"; "This call is being handled by an automated AI system"; or substantially similar language that makes the AI nature of the interaction unmistakable to a reasonable Caller.

1.3 Legal context. Several jurisdictions have enacted or proposed laws requiring AI disclosure, including California AB 2885, Colorado SB 24-205, and the Utah Artificial Intelligence Policy Act. Customer is responsible for monitoring and complying with all applicable AI disclosure requirements in the jurisdictions where Customer operates or receives calls. See also Section 4 of the Terms of Service.

1.4 No impersonation. Customer must not configure the Service to represent the AI as a human being or to deceive Callers about the nature of the interaction. Deliberate concealment of the AI system is strictly prohibited.

1.5 Record-keeping. Customer should retain evidence of its disclosure configuration. Aura Media Studios may, in its discretion, audit Customer's greeting configuration to verify compliance with this obligation.

2. Call Recording Consent & TCPA Compliance

2.1 Call recording consent. The Service records all inbound calls by default. Customer must comply with all applicable federal and state call recording laws, including the call recording consent requirements of two-party (all-party) consent states: California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania, and Washington. In these jurisdictions, Customer must ensure that a recording notification is played to Callers at the start of the call or obtain consent by other legally sufficient means.

2.2 TCPA compliance. Customer must comply with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and all applicable FCC rules. The Service is designed for inbound call handling. Customer shall not use the Service to place outbound calls, send marketing text messages, or engage in any telemarketing that requires prior express written consent unless Customer has obtained such consent in compliance with the TCPA and FTC Telemarketing Sales Rule.

2.3 Do Not Call obligations. Customer must honor the National Do Not Call Registry and all applicable state Do Not Call lists. If the Service is used in connection with any calling activity that could constitute telemarketing, Customer is solely responsible for DNC list compliance.

2.4 No robocalling. The Service must not be used as an autodialer or to place artificial or prerecorded voice messages without proper consent under the TCPA. Using the Service to initiate robocalls is strictly prohibited.

3. Prohibited Uses

Customer shall not, and shall not permit any third party to, use the Service to:

• Illegal activities: Violate any applicable local, state, national, or international law, statute, ordinance, or regulation;
• Fraud and deception: Engage in fraud, deception, misrepresentation, or schemes to defraud any person or entity; configure the AI to lie about material facts or mislead Callers;
• Harassment and abuse: Harass, threaten, abuse, stalk, or intimidate any person, or collect information about a person without consent;
• Spam and unsolicited communications: Send unsolicited communications, including spam calls, spam SMS, or unsolicited marketing messages;
• Outbound telemarketing campaigns: Use the Service as a frontend for outbound telemarketing or robocalling campaigns in violation of TCPA or applicable law;
• Regulated content without authorization: Process protected health information without an executed BAA, or process data subject to special legal requirements (e.g., attorney-client privileged communications) without proper safeguards and Customer configuration;
• Privacy violations: Record calls in two-party consent jurisdictions without obtaining proper consent, or otherwise violate Caller privacy rights;
• Intellectual property infringement: Infringe the copyright, trademark, trade secret, or other intellectual property rights of any party;
• Malware and security threats: Introduce viruses, malware, or harmful code, or attempt to gain unauthorized access to the Service or its systems;
• Interference: Interfere with, disrupt, or overload the Service, its servers, or the networks and services connected to the Service;
• Resale without agreement: Resell, sublicense, or white-label the Service without a signed reseller or partner agreement with Aura Media Studios;
• Evasion of consumer protection: Use the Service to evade or circumvent consumer protection laws, debt collection regulations, or fair lending requirements;
• Weapons and dangerous activities: Facilitate the sale of illegal weapons, controlled substances, or other regulated or dangerous goods in violation of law.

4. Fair Use Policy

4.1 Normal usage expected. The Service's subscription plans are designed for typical small-business inbound call patterns. The Managed Launch plan includes 1,000 minutes per billing cycle. We expect usage to be within the parameters of legitimate receptionist operations.

4.2 Usage review trigger. If Customer's usage exceeds three times (3×) the included minutes in a single billing cycle — that is, exceeds 3,000 minutes on the Managed Launch plan — the account will be flagged for a courtesy usage review. This review is not a penalty and does not result in immediate service interruption.

4.3 Review process. During the courtesy review, Aura Media Studios will contact Customer to: (a) confirm that usage reflects legitimate business operations; (b) discuss whether a tier upgrade or custom plan is appropriate; and (c) address any potential abuse indicators. We will work with Customer in good faith to find an appropriate arrangement. We never throttle or suspend service without first notifying Customer, except in cases of fraud, abuse, or violations of this AUP as described in Section 6.

4.4 Overage billing. Regardless of the fair use review, minutes exceeding the included allowance are billed at the published overage rate ($0.45 per minute for the Managed Launch plan) as described in the Terms of Service.

5. Customer Responsibilities

In addition to the obligations above, Customer agrees to:

• Maintain the accuracy of account and billing information;
• Keep account credentials secure and confidential;
• Use the Service only for lawful business purposes;
• Configure the Service in compliance with all applicable laws, including call recording consent, AI disclosure, and telemarketing laws;
• Provide appropriate privacy notices to Callers regarding the collection and processing of their data, as described in our Privacy Policy;
• Not use the Service to process PHI without an executed BAA;
• Promptly notify Aura Media Studios of any suspected security incident or unauthorized use of the account;
• Cooperate with Aura Media Studios in investigating suspected violations of this AUP.

6. Enforcement

Aura Media Studios reserves the right to enforce this AUP at its sole discretion. Enforcement actions follow a graduated framework, though we may bypass steps and act immediately for severe or egregious violations:

• Step 1 — Warning. For first-time or minor violations, Aura Media Studios will issue a written warning via email to the account's primary contact. The warning will describe the violation and request corrective action within a specified timeframe (typically five (5) business days).
• Step 2 — Suspension. If the violation is not corrected within the specified timeframe, or for repeated violations, Aura Media Studios may suspend the account. Suspension restricts access to the Service and stops call handling. The Customer will be notified and given an opportunity to cure the violation and request reinstatement.
• Step 3 — Termination. For serious violations, repeated violations after suspension, or violations involving illegal activity, fraud, or harm to third parties, Aura Media Studios may terminate the account immediately and without notice.

Immediate action. Aura Media Studios may bypass the graduated framework and take immediate action (including suspension or termination without notice) where: (a) the violation involves illegal activity; (b) the violation poses imminent risk of harm to Aura Media Studios, its customers, or third parties; (c) the violation compromises the security or integrity of the Service; or (d) required by law or legal process.

No refund for enforcement actions. Accounts suspended or terminated for violations of this AUP are not entitled to refunds, as further described in Section 8 of the Terms of Service.

Reporting violations. To report a suspected violation of this AUP by a Customer or Caller, contact legal@auramediastudios.com with relevant details. We investigate all credible reports.

7. DMCA / Copyright Takedown Procedure

Aura Media Studios respects the intellectual property rights of others and expects Customers to do the same. In accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, we will respond to notices of alleged copyright infringement committed using the Service.

7.1 Filing a takedown notice. If you believe that content accessible through the Service infringes your copyright, submit a written notice to our designated copyright agent containing the following:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
• Identification of the copyrighted work claimed to have been infringed (or a representative list if multiple works);
• Identification of the material that is claimed to be infringing, including its location on or through the Service, with sufficient detail to allow us to locate it;
• Your contact information, including full name, address, telephone number, and email address;
• A statement that you have a good-faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
• A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

Send DMCA notices to: Copyright Agent, Aura Media Studios LLC, at legal@auramediastudios.com with the subject line "DMCA Takedown Notice."

7.2 Counter-notification. If Customer believes that material was removed or disabled in error, Customer may submit a counter-notification containing the information required by 17 U.S.C. § 512(g)(3), including consent to the jurisdiction of the federal court in Customer's district. Upon receipt of a valid counter-notification, we may restore the material in accordance with the DMCA.

7.3 Repeat infringers. In accordance with the DMCA, Aura Media Studios maintains a policy of terminating, in appropriate circumstances, the accounts of Customers who are repeat infringers of copyright.

7.4 Note on call content. Because the Service processes voice calls and transcripts, most takedown requests will relate to Customer-provided content or configuration. We will evaluate such notices on a case-by-case basis and may remove or disable access to infringing material where appropriate.

8. Security & Abuse Reporting

Customer must not attempt to compromise the security of the Service. This includes probing, scanning, or testing the vulnerability of the Service or any system or network connected to it, breaching security or authentication measures, or attempting to intercept data. Suspected vulnerabilities should be reported responsibly to legal@auramediastudios.com.

To report abuse, security incidents, or violations of this AUP, contact legal@auramediastudios.com. We will investigate and respond to credible reports.

9. Modifications to This AUP

Aura Media Studios may modify this AUP from time to time. We will provide notice of material changes by posting the updated AUP on this page and, where practicable, notifying active Customers by email at least fifteen (15) days before the changes take effect. Customer's continued use of the Service after the effective date constitutes acceptance of the revised AUP.

10. Contact

For questions about this Acceptable Use Policy, contact legal@auramediastudios.com. For privacy-related questions, contact privacy@auramediastudios.com.

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