Product roadmap
What we're building, and what's already live
This code-defined roadmap separates shipped, in-progress, planned, and exploratory work. Quarter labels are planning guidance rather than customer commitments.
- Shipped
- 9
- In progress
- 3
- Planned
- 4
- Exploring
- 5
Shipped
Live in production today.
- Voice AI Shipped
Multi-tenant AI voice receptionist
Each business gets its own isolated receptionist, phone number, and call config — no shared state between accounts.
Learn more → - Billing Shipped
Three-level Magic Receptionist plan model
Base, Receptionist, and Lead Engine are the current core plan levels, with setup choices and usage rules governed by current Pricing.
Learn more → - Voice AI Shipped
After-hours and overflow coverage
Use a configured forwarding, overflow, or after-hours call path so the receptionist can collect approved caller context when that coverage is enabled. Pickup and routing behavior depend on the deployed phone configuration.
Learn more → - Voice AI Shipped
Vertical-aware greetings and intake
Pre-tuned greeting and intake flows for auto body, dental, HVAC, medical, medspa, plumbing, real estate, roofing, and salon.
Learn more → - Insights Shipped
Lead capture, routing, and known-caller memory
Configured calls can capture caller context, intent, and outcome. Known-caller recognition and lead routing apply only where those workflows are enabled and verified.
- Billing Shipped
Stripe billing with self-serve customer portal
Checkout, invoices, and plan management through Stripe's hosted portal — no card data ever touches our servers.
- Platform Shipped
Partner and reseller program
Wholesale per-location pricing for agencies and multi-location operators, with margin controls and a partner dashboard.
Learn more → - Voice AI Shipped
Optional SMS follow-up channel
SMS can support configured follow-up and notification events when the optional SMS workflow, consent requirements, sender, and event rules are enabled.
- Insights Shipped
Ops insights suite (caller intelligence, quality, conversions, margin)
Four ops surfaces give operators a real-time read on call quality, caller intent, lead-to-job conversion, and unit economics.
In progress
Actively being built.
- Trust & Safety Q3 2026
Live paid end-to-end call proof
A documented, receipt-backed live call from sign-up through billing — the final launch-readiness gate before broad promotion.
- Integrations Q3 2026
Ad spend and ROAS ingestion
Pull ad cost from Google and Meta so the leads-and-conversions surface can show true cost-per-lead and return on ad spend.
- Voice AI Q3 2026
Call-quality evaluation pipeline
Automated scoring of real call transcripts against a rubric, so quality regressions are caught before customers feel them.
Planned
Committed for a near-term quarter.
- Trust & Safety Q4 2026
Call recording (with explicit consent)
Optional call recording gated behind a documented consent and retention policy. Will not ship without the policy.
- Integrations Q4 2026
Calendar booking handoff
Let the receptionist book appointments directly into the business's calendar during the call, not just capture a callback request.
- Insights Q4 2026
Multi-location dashboard rollup
One view across every location a business operates — aggregate call volume, lead quality, and spend per location.
- Integrations Q4 2026
Web chat widget with voice parity
The first embeddable widget: the same receptionist knowledge available as a website chat, so online visitors get the same answers callers do.
Exploring
Under consideration — not committed.
- Voice AI Exploring
Outbound appointment confirmation calls
Proactive outbound calls to confirm upcoming appointments and reduce no-shows. Exploring — not committed.
- Voice AI Exploring
Bilingual (English / Spanish) receptionist
A receptionist that can switch languages mid-call based on the caller's preference. Exploring — not committed.
- Integrations Exploring
Two-way CRM sync
Sync captured leads back into the business's existing CRM and pull customer context in for the next call. Exploring — not committed.
- Integrations Exploring
Embeddable widget portfolio
Beyond web chat: a portfolio of embeddable widgets (click-to-call, quote-request, appointment-checker, after-hours capture) sharing one receptionist knowledge base. Exploring — not committed.
- Platform Exploring
Edge caching for high-traffic widget reads
Cache the receptionist knowledge reads and public widget endpoints at Cloudflare's edge so a widget on every customer site stays fast and cheap at scale. Exploring — not committed.
How priorities are evaluated
Roadmap work is evaluated against customer impact, operating reliability, evidence quality, and the ability to verify the result. Exploratory items remain explicitly exploratory until promoted.