When to use this
You have a normal staffed schedule (8 or 9 to 5) and you want to extend the window without hiring. Most often deployed alongside weekend coverage — together they push your effective inbound coverage from ~40 hours/week to closer to 100.
How it's wired
- You give us your main staffed hours (e.g. 9-5 weekdays).
- We set forwarding rules so calls outside that window route to the AI: 6am-9am, 5pm-9pm, plus weekends.
- 9am-5pm stays on your normal flow.
Two-script setup
Most shops want a different opener for the early-morning shift than for the after-hours shift. The AI assistant supports schedule-aware greetings:
- Early-morning (6am-9am): "Thanks for calling [shop] — we're opening soon. I'm the AI assistant; I can book your estimate now and have an estimator call you back the moment the office is open."
- After-hours (5pm-9pm): "Thanks for calling [shop] — our office is closed for the day. I'm the AI assistant; let me get your information and an estimator will follow up first thing in the morning."
Validation
- Call at 7am — confirm the early opener.
- Call at 11am — confirm the human picks up.
- Call at 7pm — confirm the after-hours opener.
Volume baseline
Before-hours + after-hours typically captures 25-40% additional inbound vs. main-window-only. Most shops break even within 30 days if their main-hours volume is already above ~30 calls/day.