Magic Voice family · Magic Receptionist
AI receptionist for law firms. Picks up on the first ring, takes the info, captures the booking, sends an SMS confirmation, and emails the owner — 24/7.
White-label ready. Multi-tenant. Multi-vertical. Built on the Magic Voice stack.
Live · AI Receptionist Demo
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/legal
We know what legal callers ask: matter type, jurisdiction, urgency, retainer-status questions, court-deadline pressure. The agent qualifies new matters across common matter types — personal injury, family law, estate, business — and runs a conflict-check pre-screen against the names your firm provided. We run the pre-screen prompts; final conflict-check remains your firm's responsibility. Intake and scheduling only — never legal advice.
The pre-screen is a first filter, not the final clearance — your firm runs the formal conflict-check using your case-management system before any engagement letter goes out.
Five ways service businesses use Magic Receptionist
Pick the deployment that fits your business. We provision the forwarding rules, the AI script, and the after-call email — usually within a single business day.
Rollover when busy
$450 average estimate per recovered call. ~3 missed calls/day = $40K/year leaking.
Your existing line keeps its main role. When all desk staff are on calls, the carrier rolls overflow to the AI receptionist instead of voicemail. Caller gets a real intake; you get a booked job by morning.
Read the implementation guide →After-hours only
33% of body-shop call volume hits after 5pm. Most goes to voicemail. Most never calls back.
Set the AI to answer only after hours. Mornings start with a stack of qualified intakes — vehicle, damage, drivability, carrier — instead of a voicemail box you have to triage.
Read the implementation guide →Weekend coverage
Weekend collisions are the #1 trigger for new estimates Monday morning. Beat the competition by responding Saturday.
Weekend-only forwarding. Customers who get hit Saturday morning don't have to wait until Monday for the first response. The AI books the estimate, requests the photos, and pings the on-call estimator.
Read the implementation guide →Lead-gen ad campaigns
Standard click-to-call pages convert ~2-4%. With AI on the line, qualified-call-to-booking conversion jumps to 30-60%.
Every paid campaign gets its own forwarding number. The AI knows the campaign source, the offer, and the qualification questions. Every call ends with a structured email to your team — caller name, phone, qualification answers, and the campaign source attribution — so you can paste into your CRM. Direct CRM webhook export is on the public roadmap.
Read the implementation guide →Before-hours + after-hours
Customers calling before/after hours get a real conversation instead of a closed greeting. Same shift count; no expanded coverage.
The AI fills the gap on either side of your normal hours. Your existing staff handle the busy part of the day; the AI keeps the phones warm before opening and after close.
Read the implementation guide →Not sure which fits? — it'll ask about your call volume, your current handling, and recommend the right pilot.
How it works
Auto body, dental, legal, medical — each vertical ships with a script tuned to your callers.
Forward your existing number — or get a fresh one. We answer every ring, business hours or not.
Booking requests land in your team email with the caller's details, SMS confirmations go out to the caller, and the owner gets pinged on every call.
The math
Your phone rings. Nobody picks up. The caller hangs up, dials the next shop on Google, and books with them. Drag the dials and watch the number you're losing every year.
Math assumes 20% of missed callers would have booked. Adjust to your shop and the number still stings.
Annual revenue you're leaving on the table
$0
That's $0/month. Or about $0/week.
Stop the leak — see pricingNumbers are estimates based on the inputs above. Your actual leak depends on close rate + ticket mix + how fast competitors pick up.
Live wire
Anonymized snippets from across the network. Names changed. Outcomes real.
Sample transcripts. Names + locations are illustrative. Real network transcripts require tenant opt-in and full PII redaction.
Before · After
What happens after-hours when nobody's at the desk — with and without Magic Receptionist.
Tuesday evening at a law firm (fictional).
Result: $2,500 consultation lost. Customer gone for good.
Tuesday evening at a law firm (fictional).
Result: $2,500 consultation booked. Owner notified. Customer wow'd.
Pricing
Predictable monthly pricing. Each plan is one location, one AI agent — add another agent for ads, after-hours, or social channels. Fair use applies.
Agency or multi-shop operator? See the partner program — commission referral or wholesale per location.
Single-location AI receptionist. Answers, books, sends SMS confirmations.
500 min included · $0.45/min overage
300–1,100 min/mo (~10–35 calls/day)
Single location with after-hours coverage + busy-hour overflow.
1100 min included · $0.45/min overage
1,100–2,500 min/mo (~35–80 calls/day)
Annual
Annual prepay discount available
Ask about annual prepay terms during onboarding.
Fair use: Plans assume normal small-business call patterns. Sustained traffic above 3× the included minutes triggers a courtesy review and a tier upgrade conversation, not an immediate cutoff. We never throttle without telling you first. Read the full Acceptable Use Policy.
What firm administrators ask
Pricing fits on a card; the rest doesn't. Real questions, real answers — the kind you'd ask another firm administrator who already runs this.
A legal answering service takes a message — a person reads from a script, writes the caller name + matter description, and emails the firm. You still have to qualify the matter, run the conflict check, schedule the consult, and decide whether the call needed an urgent callback. Magic Receptionist actually qualifies the new matter on the call. The AI runs your intake script, captures matter type + jurisdiction + urgency + opposing parties, runs the conflict-check pre-screen against your uploaded list, and captures a requested consult slot for the right attorney. Final conflict-check is still your firm's responsibility — but the obvious conflicts get caught before scheduling, and the qualified matters land on the calendar with structured intake instead of as a 90-second voicemail you have to play back twice.
Personal injury firms after a multi-vehicle pileup, family law firms after a viral custody story, employment firms after a public layoff round — surge inbound is when intake systems break. Magic Receptionist answers every line in parallel: no hold queue, no voicemail overflow, no missed retainer-quality leads. Each caller gets first-ring pickup, the full new-matter intake script, and a scheduled consult slot if the matter qualifies and clears the conflict pre-screen. Urgent court-deadline calls page your attorney team for immediate callback. By 9 AM you have a structured queue of qualified consults instead of a voicemail box you can't get through. Existing-client calls keep their priority routing throughout the surge — they don't get lost in new-intake noise.
We index your uploaded conflict list (current/former clients, opposing parties, adverse witnesses, related entities) and run a fuzzy-match pass during intake. Names captured during the call — the caller themselves, the opposing party they mention, any third-party names that come up — get checked against the list before any consult is scheduled. A match stops the booking and routes to your designated conflicts attorney for human review. A clear pass lets the consult schedule normally and tags the matter as "AI pre-screen passed" in the intake summary. The pre-screen is a first filter, not the final clearance — your firm runs the formal conflict check using your case-management system before the engagement letter goes out. The AI never represents itself as performing a legally sufficient conflict check.
No. The intake script is constrained to qualification and scheduling questions. Anything that requires interpretation of law, fact-pattern analysis, or opinion gets a hard-coded response: "I can't give legal advice on that — let me get an attorney scheduled to talk with you." The AI does not quote fees beyond your pre-set consultation rate, does not make any commitment about case strategy, and does not represent that the firm has accepted the matter. The fee structure for the actual representation is discussed during the consult with the attorney, not on the intake call. Your firm reviews the script before launch and can tighten any boundary further. Edge cases (press, threats, requests for case status on cases the AI doesn't know about) all route to your designated human extension.
Both stay. You don't change carriers, don't change main numbers, don't migrate your case-management system. Magic Receptionist sits as an overflow + after-hours + weekend layer: a simple call-forward rule routes unanswered and after-hours calls to your dedicated Magic Receptionist line. Calls your staff answer during the day stay with your staff. Every call ends with a structured email to your team — caller name, phone, matter type, conflict-screen flags, transcript link — that your staff or paralegal can paste into your case-management system. Direct sync to case-management platforms is on the public roadmap and ships before we re-add it as a public claim.
FAQ
The 8 questions we hear most. Pricing, setup, conflict-check pre-screen scope, advice boundaries, security — all answered up front.
Magic Receptionist is an AI receptionist for law firms. It answers calls 24/7, qualifies new-matter inquiries (matter type, jurisdiction, urgency), runs a conflict-check pre-screen against the names you provided, captures consultation requests, routes existing-client calls and court-deadline urgencies to the right attorney line, and pings the firm on every booking. You keep your existing number.
Plans start at $297/mo (Starter — 1 location, 500 minutes, $0.45/min overage). Growth is $597/mo (1 location with after-hours coverage, 1,100 minutes, $0.45/min overage). Add an extra agent on the same location for $49/mo. Reseller is custom for multi-office firms and legal-vertical agencies. There is no free tier with metered cost — only paid plans plus per-minute overage and a fair-use policy.
Setup is human-mediated. After you submit the form, our team confirms your setup, provisions your tenant, configures your matter types, intake fields, and conflict-check name list, defines your urgent-routing rules (court-deadline language, existing-client priority), runs two test calls with your team, and switches on overflow. We don't promise a specific go-live SLA in MVP — we work with you on timing. No new phone system, no rip-and-replace, no IT project.
By default the AI takes overflow, after-hours, and weekend calls. New-matter inquiries get the full intake-qualification script. Calls flagged as existing-client, opposing-counsel, or court-deadline urgent are flagged for immediate callback and your team is paged. Edge cases (callers asking for legal advice, threats, press calls) route to a configurable human extension. Routing rules per caller class are configured during onboarding.
During onboarding you upload your conflict-check name list (current/former clients, opposing parties, related entities). The AI runs a fuzzy-match pre-screen against that list during intake. Matches stop the call before scheduling and route to your conflicts attorney. The pre-screen reduces obvious conflicts — but final conflict-check remains your firm's responsibility. Treat the AI pre-screen as a first filter, not the final clearance.
No. The AI is intake and scheduling only. It does not interpret statutes, opine on case strategy, or answer "what should I do" questions. Calls that ask for legal advice get a clear disclosure ("I can't give legal advice — let me get an attorney scheduled to talk with you") and route to consultation booking. The intake script is reviewed by your firm before launch.
No long-term contract. Plans are month-to-month. Cancel anytime — your call data stays exportable for 30 days after cancellation. Annual plans get 2 months free if you prefer to lock in pricing. There are no setup fees on Starter or Pro. Conflict-list updates during onboarding are unlimited and don't trigger setup re-charges.
Yes. Call audio is processed through encrypted streams and stored encrypted at rest in Cloudflare R2. Transcripts are tenant-isolated in our D1 database with row-level access controls. Sign-in to /admin uses WorkOS AuthKit. Privileged-communication retention rules are configurable per firm — defaults match the conservative end of state bar guidance, and you can tighten them further.