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Magic Receptionist
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AI receptionist for auto body shops

Turn missed and overflow calls into actionable collision leads.

Inbound AI call coverage that uses approved business facts, captures collision intake, and records the caller's requested next step for the shop team.

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Core call-handling output

  • AI disclosure and approved business identity
  • Caller, vehicle, damage, carrier, and drivability intake
  • Estimate or callback request capture
  • Structured lead and call evidence
  • Configured routing and escalation under the shop's approved rules

Built around the body-shop call

Capture the facts your estimator needs before the callback.

This knowledge hub explains how an AI receptionist can collect approved collision-intake details such as caller contact information, vehicle and damage context, carrier information when provided, drivability, and the requested estimate or callback next step. Exact routing, notifications, photo workflows, booking actions, and integrations depend on the plan and workflow that are actually configured for the shop.

How it works

A controlled path from inbound call to the business's configured next step.

Magic Receptionist does not assume every business has the same booking, transfer, SMS, CRM, or escalation setup. The operating path is verified during onboarding and changed deliberately.

  1. 01

    Caller reaches the AI path

    The receptionist answers when the business's configured forwarding, coverage, or direct-number path sends the call to Magic Receptionist.

  2. 02

    AI captures the reason

    It follows the configured intake, asks the approved questions, and records caller context without inventing business facts.

  3. 03

    Requested next step is recorded

    Booking, callback, transfer, or other next-step requests are handled only through the workflows the business has actually configured.

  4. 04

    The team gets the configured handoff

    Structured call results, email, SMS, webhook, or other downstream delivery happens only where that destination and channel are configured and verified.

Configured capabilities

Start with Magic Receptionist. Add downstream automation when it is supported, configured, and verified.

Core

Inbound AI answering, disclosure, approved facts, collision intake, next-step capture, lead evidence, monitoring, and controlled routing.

Optional configuration

Email and reporting are included where supported and configured. SMS notifications and CRM connections are separate optional workflow add-ons. Photo intake, calendar actions, management-system connections, and other downstream capabilities depend on supported, verified configuration.

Start with one shop and one controlled call path.

Coverage, intake facts, routing, notifications, integrations, and commercial terms are confirmed during onboarding and any required setup review.

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