Question 1

Can an AI receptionist book appointments?

Accepted Answer

Yes. Magic Receptionist connects to your calendar and books real appointment slots. Callers hear available times, pick one, and receive an SMS confirmation — all during the same call. This works across all verticals: dental, auto body estimates, HVAC service calls, legal consultations.

Question 2

Can an AI receptionist handle emergency calls?

Accepted Answer

Yes. Vertical-specific emergency triage is built in: HVAC routes gas leaks and no-heat emergencies, plumbing provides water-shut-off coaching and routes active leaks, dental triages broken teeth and severe pain, medical routes urgent symptoms. True emergencies can be hot-transferred to on-call staff.

Question 3

Can an AI receptionist handle insurance claims intake?

Accepted Answer

Yes. The auto body vertical captures insurance company name, claim number, adjuster contact, and vehicle info. It routes insurance desk calls to the right person and pre-screens for body shop vs. mechanical work.

Question 4

Does the AI receptionist give legal advice?

Accepted Answer

No. The legal vertical is explicitly configured to never provide legal advice. It captures intake information, screens for conflicts, schedules consultations, and routes urgent matters to the attorney. All interactions are logged for the firm's records.

Question 5

What is missed call text-back software?

Accepted Answer

Missed call text-back software automatically sends an SMS to anyone who calls your business and doesn't get through. Magic Receptionist goes further — it answers the call live with AI, captures the lead info, AND sends a personalized text back with next steps.

Features & Capabilities

Other topics